Privacy Policy

1. Introduction

This Privacy Policy describes how Mirai AI LLC, doing business as Speed Wraith ("Company," "we," "us," or "our"), collects, uses, and shares information in connection with our services (the "Services"). Speed Wraith provides AI-powered automation, workflow, and communication systems to businesses ("Clients"). These Services may include, but are not limited to, automated SMS messaging, AI-powered voice systems, workflow automation, CRM integrations, data pipelines, and dashboard solutions.

By using our Services or interacting with a system powered by Speed Wraith, you agree to the practices described in this Privacy Policy. Where a separate project-specific agreement exists between Speed Wraith and a Client, that agreement takes precedence over this policy to the extent of any conflict.

2. Information We Collect

From Clients (Businesses): Name, business name, email address, phone number, login credentials, and any business data provided in connection with the Services (such as customer lists, project records, or CRM data).

From End Users (Client Customers): Name, phone number, email address, and other contact information as provided to us by the Client. We may also store interaction data such as message logs, call recordings or transcripts, project status information, and appointment or scheduling details.

Automatically Collected Information: We may collect usage data such as login timestamps, IP addresses, browser type, and device information when Clients access dashboards or web-based tools.

3. How We Use Your Information

We use collected information to operate and provide the Services. This includes delivering automated messages and communications on behalf of Clients, operating AI-powered voice and chat systems, maintaining and securing Client accounts, tracking project milestones, delivery metrics, and system performance, and improving the Services.

4. SMS Messaging

Where our Services include SMS messaging on behalf of a Client, the following applies:

Message frequency varies based on the specific service and use case. Message and data rates may apply. End users may opt out of messages at any time by replying STOP to any message. End users may reply HELP for assistance.

Opt-In and Consent: End users are enrolled in SMS communications only after consent is obtained by the Client. The method of consent collection (verbal, written, or electronic) is defined in the project-specific agreement between Speed Wraith and the Client. Regardless of the method, Clients are required to obtain consent before any end user is added to a Speed Wraith messaging system. Consent to receive messages is not a condition of purchasing any goods or services from the Client.

No Third-Party Sharing: We do not sell, rent, or share end user mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Mobile information may only be shared with service providers (such as our SMS delivery platform) who assist in delivering the Services. These providers are contractually prohibited from using such information for any purpose other than delivering messages on our behalf.

5. Voice AI and Phone Systems

Where our Services include AI-powered voice or phone systems on behalf of a Client, the following applies:

Calls handled by an AI voice system may be recorded or transcribed for quality assurance, service delivery, and record-keeping purposes. Where required by applicable law, callers will be informed that they are interacting with an AI system and that the call may be recorded. If the AI system offers to send a text message during a call, the caller's verbal consent is obtained before any message is sent. Information collected during calls (such as name, phone number, inquiry details, and messages left) is stored securely and shared only with the Client on whose behalf the system operates.

6. Information Sharing

We do not sell personal information. We may share information with service providers who help us operate the Services (such as hosting, telephony, SMS delivery, AI processing, and database services), with the Client on whose behalf the information was collected, as required by law, regulation, or legal process, and to protect the rights, safety, or property of our Company, Clients, or end users.

7. Data Retention

We retain Client account data for as long as the Client maintains an active account or active service agreement. End user data is retained for the duration of the Client's subscription or project and deleted within 90 days of account termination, project completion, or upon request.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

End users may opt out of SMS messages at any time by replying STOP. Clients may request deletion of their account and associated data by contacting us. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect and request its deletion.

10. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify Clients of material changes through their dashboard, via email, or through other reasonable means. Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Mirai AI LLC (dba Speed Wraith)
Email: kenneth@speedwraith.com
Website: https://speedwraith.com/