RPA copies your clicks, while tools like Zapier, Make, and n8n connect through APIs and break less often.
- RPA is a robot that uses your mouse and keyboard, and it breaks when a button moves or a pop-up appears.
- Zapier, Make.com, and n8n connect software through APIs instead of clicking through screens.
- The workflow is what should happen, the APIs let the software talk to each other, and the automation platform moves the information along.
- Add AI only to steps that need something read, written, sorted, or decided, because steps with fixed rules do not need it.
Example: A website form is filled out, the lead goes into your CRM, AI classifies it, it is assigned to a teammate, and a follow-up goes out.